Pertanyaan
FAQ
Kumpulan pertanyaan yang sering diajukan seputar Vrisaba Hospitality, layanan kerja sama, dan kebijakan booking & refund. Tersedia dalam Bahasa Inggris (kolom kiri) dan Bahasa Indonesia (kolom kanan).
Frequently asked questions about Vrisaba Hospitality, our service partnership, and booking & refund policies. Available in English (left column) and Bahasa Indonesia (right column).
General
What is Vrisaba Hospitality?
Vrisaba Hospitality is a Bali-based hospitality management company that helps property owners increase direct bookings through a dedicated payment gateway, an integrated booking engine, and digital advertising (Google Ads, Meta Ads, TikTok Ads) — reducing reliance on third-party OTAs.
Which areas does Vrisaba serve?
We currently manage a portfolio of premium properties in Bali and its surrounding areas.
What’s the difference between direct booking and an OTA?
With direct booking, guests reserve and pay through the property’s own booking engine and payment gateway — the property keeps 100% of the revenue and the guest data, without paying the 15-25% commission typically charged by OTAs.
Services & Partnership (Property Owners)
What is the direct reservation system Vrisaba offers?
We build a complete direct reservation system for your property consisting of a website booking engine, a dedicated payment gateway (credit card, bank transfer, e-wallet), and channel manager integration. Guests can book and pay directly without going through an OTA.
Which advertising platforms does Vrisaba use?
Our team is skilled in three main platforms: Google Ads (Search, Display, Performance Max), Meta Ads (Facebook & Instagram), and TikTok Ads. All campaigns are designed to drive guests directly to your property’s booking engine, not to an OTA.
How does Vrisaba’s payment gateway work?
We provide a dedicated payment gateway supporting international credit/debit cards, bank transfer, and e-wallets. All transactions go straight to the property owner’s account, with processing fees far lower than the 15-25% commission charged by OTAs.
Can I use only the advertising service without full property management?
Yes. We offer flexible packages — you can choose just the direct booking system (booking engine + payment gateway + digital ads) without operational management, or take the full package. Each package is tailored to your property’s needs.
How do I get started?
Fill in the inquiry form or contact us via WhatsApp. Our team will audit your property, analyze its direct-booking potential, and schedule an initial consultation within 48 hours.
Where can I read the full Terms & Conditions of the partnership?
See our Terms & Conditions page for the full terms governing our service partnership.
Booking & Refund (Guests)
How do I cancel my reservation and can I get a refund?
Refund eligibility depends on the cancellation window and the specific property’s policy shown at the time of booking. See our full Refund Policy page for details.
What payment methods are supported?
International credit/debit cards, bank transfer, and e-wallets, processed through the property’s dedicated payment gateway.
How long does a refund take to process?
Typically 7–14 business days, depending on the payment method and issuing bank.
Can I reschedule my stay instead of cancelling?
Yes, subject to availability and the individual property’s policy. An approved reschedule is not treated as a cancellation.
Umum
Apa itu Vrisaba Hospitality?
Vrisaba Hospitality adalah perusahaan manajemen hospitalitas berbasis di Bali yang membantu pemilik properti meningkatkan direct booking lewat payment gateway terdedikasi, booking engine terintegrasi, dan periklanan digital (Google Ads, Meta Ads, TikTok Ads) — mengurangi ketergantungan pada OTA pihak ketiga.
Vrisaba melayani wilayah mana?
Saat ini kami mengelola portofolio properti premium di Bali dan sekitarnya.
Apa beda direct booking dengan OTA?
Dengan direct booking, tamu melakukan reservasi dan pembayaran langsung lewat booking engine dan payment gateway milik properti — properti mendapat 100% revenue dan data tamu, tanpa membayar komisi 15-25% yang biasa dikenakan OTA.
Layanan & Kerjasama (Pemilik Properti)
Apa itu direct reservation system yang ditawarkan Vrisaba?
Kami membangun sistem reservasi langsung lengkap untuk properti Anda yang terdiri dari booking engine di website, payment gateway terdedikasi (kartu kredit, transfer bank, e-wallet), dan integrasi channel manager. Tamu bisa booking dan bayar langsung tanpa melalui OTA.
Platform iklan apa saja yang digunakan Vrisaba?
Tim kami ahli dalam tiga platform utama: Google Ads (Search, Display, Performance Max), Meta Ads (Facebook & Instagram), dan TikTok Ads. Semua kampanye diarahkan untuk mendatangkan tamu langsung ke booking engine properti Anda, bukan ke OTA.
Bagaimana payment gateway yang disediakan Vrisaba?
Kami menyediakan payment gateway terdedikasi yang mendukung berbagai metode pembayaran: kartu kredit/debit internasional, transfer bank, dan e-wallet. Semua transaksi langsung masuk ke rekening pemilik properti dengan biaya pemrosesan yang jauh lebih rendah dibanding komisi OTA (15-25%).
Apakah bisa hanya menggunakan layanan ads tanpa manajemen properti?
Ya. Kami menawarkan paket fleksibel. Anda bisa memilih layanan direct booking system saja (booking engine + payment gateway + digital ads) tanpa manajemen operasional, atau mengambil paket lengkap. Setiap paket disesuaikan dengan kebutuhan properti Anda.
Bagaimana cara memulai?
Isi formulir pertanyaan atau hubungi kami via WhatsApp. Tim kami akan mengaudit properti Anda, menganalisis potensi direct booking, dan menjadwalkan konsultasi awal dalam 48 jam.
Di mana saya bisa membaca Syarat & Ketentuan kerja sama secara lengkap?
Lihat halaman Syarat & Ketentuan kami untuk ketentuan lengkap kerja sama layanan.
Booking & Refund (Tamu)
Bagaimana cara membatalkan reservasi dan apakah saya bisa dapat refund?
Kelayakan refund tergantung pada window pembatalan dan kebijakan properti spesifik yang ditampilkan saat booking. Lihat halaman Kebijakan Refund kami untuk detail lengkap.
Metode pembayaran apa saja yang didukung?
Kartu kredit/debit internasional, transfer bank, dan e-wallet, diproses melalui payment gateway terdedikasi milik properti.
Berapa lama proses refund?
Umumnya 7–14 hari kerja, tergantung metode pembayaran dan bank penerbit.
Apakah saya bisa reschedule dibanding membatalkan?
Bisa, sesuai ketersediaan dan kebijakan masing-masing properti. Reschedule yang disetujui tidak dianggap sebagai pembatalan.