Legal
Syarat & Ketentuan
Syarat & Ketentuan ini mengatur penggunaan situs web vrisaba.com serta kerja sama layanan antara Vrisaba Hospitality dan pemilik properti. Tersedia dalam Bahasa Inggris (kolom kiri) dan Bahasa Indonesia (kolom kanan).
These Terms and Conditions govern the use of vrisaba.com and the service partnership between Vrisaba Hospitality and property owners. Available in English (left column) and Bahasa Indonesia (right column).
1. Introduction
Welcome to the Vrisaba Hospitality website (“Vrisaba”, “we”, “us”). By accessing this website or engaging our services, you (“Client”, “Property Owner”) agree to be bound by the following Terms and Conditions. If you do not agree, please discontinue use of this website and our services.
2. Definitions
- Vrisaba — Vrisaba Hospitality, a hospitality management company based at Jalan Raya Latu Sari, Gang Merbabu No. 1, Abiansemal, Bali, Indonesia 80352.
- Client / Property Owner — any party engaging Vrisaba’s property management and/or digital advertising services.
- Guest — any individual who books accommodation at a property managed by Vrisaba.
- Services — Direct Reservation System, Google Ads, Meta Ads, TikTok Ads, e-commerce & conversion optimization, and property & operations management.
- OTA — Online Travel Agency (e.g. Booking.com, Agoda, Airbnb).
3. Scope of Services
Vrisaba provides an integrated direct-booking ecosystem, including:
- Direct Reservation System — booking engine, dedicated payment gateway, and channel manager integration.
- Google Ads & Search Marketing.
- Meta Ads & TikTok Ads.
- E-commerce & conversion rate optimization.
- Property & daily operations management.
The specific scope, deliverables, and duration for each Client are set out in a separate service agreement.
4. Client Obligations
- Provide accurate and up-to-date property information (availability, pricing, photos, legal status).
- Hold the legal right and permits required to operate and rent out the property under applicable Indonesian regulations.
- Keep reported room/unit availability consistent with actual conditions.
- Pay service fees according to the separately agreed service contract.
5. Vrisaba’s Obligations
- Deliver services in accordance with the agreed scope.
- Provide periodic performance reporting (real-time dashboard).
- Safeguard the confidentiality of Client and Guest data.
6. Fees & Payment
Service fees (setup fee, monthly retainer, advertising budget, and any other charges) are governed by a separate service agreement between Vrisaba and the Client. Payment terms, schedule, and currency follow that agreement.
7. Intellectual Property
Creative materials, campaign strategies, and systems built by Vrisaba remain the intellectual property of Vrisaba unless otherwise stated in the service agreement.
8. Data Confidentiality
Vrisaba is committed to keeping Client and Guest data confidential and using it solely to deliver the agreed services.
9. Limitation of Liability
Vrisaba is not liable for indirect losses or lost revenue arising from factors beyond our reasonable control, including changes to advertising-platform algorithms, OTA policies, or force majeure events.
10. Force Majeure
Neither party shall be liable for delays or failures in performance resulting from events beyond its reasonable control, including natural disasters, government regulation, or widespread service disruptions.
11. Termination of Cooperation
Either party may terminate the cooperation subject to the notice period and terms set out in the service agreement.
12. Governing Law
These Terms and Conditions are governed by the laws of the Republic of Indonesia.
13. Changes to These Terms
We may update these Terms from time to time. Changes take effect once published on this page.
14. Contact
Jalan Raya Latu Sari, Gang Merbabu No. 1, Abiansemal, Bali, Indonesia 80352
Email: info@vrisaba.com
WhatsApp: +62 851 7956 4828
1. Pendahuluan
Selamat datang di situs web Vrisaba Hospitality (“Vrisaba”, “kami”). Dengan mengakses situs web ini atau menggunakan layanan kami, Anda (“Klien”, “Pemilik Properti”) menyetujui untuk terikat oleh Syarat & Ketentuan berikut. Jika Anda tidak setuju, mohon hentikan penggunaan situs web dan layanan kami.
2. Definisi
- Vrisaba — Vrisaba Hospitality, perusahaan manajemen hospitalitas beralamat di Jalan Raya Latu Sari, Gang Merbabu No. 1, Abiansemal, Bali, Indonesia 80352.
- Klien / Pemilik Properti — pihak yang menggunakan jasa manajemen properti dan/atau periklanan digital Vrisaba.
- Tamu — individu yang melakukan reservasi akomodasi di properti yang dikelola Vrisaba.
- Layanan — Direct Reservation System, Google Ads, Meta Ads, TikTok Ads, e-commerce & optimasi konversi, serta manajemen properti & operasional.
- OTA — Online Travel Agency (mis. Booking.com, Agoda, Airbnb).
3. Lingkup Layanan
Vrisaba menyediakan ekosistem direct booking terintegrasi, meliputi:
- Direct Reservation System — booking engine, payment gateway terdedikasi, dan integrasi channel manager.
- Google Ads & Search Marketing.
- Meta Ads & TikTok Ads.
- E-commerce & optimasi konversi.
- Manajemen properti & operasional harian.
Lingkup, deliverable, dan durasi spesifik untuk tiap Klien diatur dalam perjanjian kerja sama terpisah.
4. Kewajiban Klien
- Menyediakan data properti yang akurat dan terkini (ketersediaan, harga, foto, status legal).
- Memiliki hak legal dan izin yang diperlukan untuk mengoperasikan serta menyewakan properti sesuai regulasi yang berlaku di Indonesia.
- Menjaga ketersediaan kamar/unit yang dilaporkan agar sesuai kondisi aktual.
- Membayar biaya jasa sesuai perjanjian kerja sama yang disepakati secara terpisah.
5. Kewajiban Vrisaba
- Menjalankan layanan sesuai lingkup yang disepakati.
- Memberikan laporan performa secara berkala (dashboard real-time).
- Menjaga kerahasiaan data Klien dan Tamu.
6. Biaya & Pembayaran
Biaya jasa (biaya setup, retainer bulanan, budget iklan, dan biaya lain) diatur dalam perjanjian kerja sama terpisah antara Vrisaba dan Klien. Syarat pembayaran, jadwal, dan mata uang mengikuti perjanjian tersebut.
7. Kekayaan Intelektual
Materi kreatif, strategi kampanye, dan sistem yang dibangun Vrisaba tetap menjadi hak kekayaan intelektual Vrisaba, kecuali diatur lain dalam perjanjian kerja sama.
8. Kerahasiaan Data
Vrisaba berkomitmen menjaga kerahasiaan data Klien dan Tamu, serta hanya menggunakannya untuk menjalankan layanan yang disepakati.
9. Pembatasan Tanggung Jawab
Vrisaba tidak bertanggung jawab atas kerugian tidak langsung atau kehilangan pendapatan yang timbul akibat faktor di luar kendali wajar kami, termasuk perubahan algoritma platform iklan, kebijakan OTA, atau kejadian force majeure.
10. Force Majeure
Tidak ada pihak yang bertanggung jawab atas keterlambatan atau kegagalan pelaksanaan akibat kejadian di luar kendali wajar, termasuk bencana alam, regulasi pemerintah, atau gangguan layanan yang meluas.
11. Pengakhiran Kerja Sama
Masing-masing pihak dapat mengakhiri kerja sama sesuai masa pemberitahuan dan ketentuan yang diatur dalam perjanjian kerja sama.
12. Hukum yang Berlaku
Syarat & Ketentuan ini diatur oleh hukum Republik Indonesia.
13. Perubahan Ketentuan
Kami dapat memperbarui Syarat & Ketentuan ini sewaktu-waktu. Perubahan berlaku sejak dipublikasikan di halaman ini.
14. Kontak
Jalan Raya Latu Sari, Gang Merbabu No. 1, Abiansemal, Bali, Indonesia 80352
Email: info@vrisaba.com
WhatsApp: +62 851 7956 4828